Refund policy

CANCELLATIONS & RETURNS

Cancellations will be considered only if the request is made within 24 hours of placing an order. GRUHAPRIYA. will take a decision on the cancellation request based on the current order status among other factors. For example, if the order has already been shipped, it will not be possible to cancel the order.

Cancellation requests will also not be approved for products that are on special order for. special occasions like Holi, Diwali, Ganesh Chathurdi and wedding sweets. These are limited occasion offers and therefore cancellations are not possible.

Due to hygiene reasons and the delicate nature of the products, GRUHAPRIYA does not entertain Returns of any forms once the item has left the premises. Refund/Replacement requests will be considered only if the request is made to the GRUHAPRIYA team within 12 hours of receiving delivery of the item for orders outside Visakhapatnam and 2 hours within Visakhapatnam, with clear reasons like incorrect item was shipped, or the product has gone bad. It is the responsibility of the customer to provide adequate information (including photographs) to help GRUHAPRIYA make a decision. There will be no refund if the taste of the product is not to the customer’s liking or if the customer thinks it is not good enough as long as the product is within expiry date.

In case of receipt of damaged product for orders delivered outside Visakhapatnam, please report the same to us within 12 hours of receipt of the shipment. The Customer should provide adequate information (including photographs) so GRUHAPRIYA. can take it up with the Courier Company. GRUHAPRIYA. will provide refund/replacement to the customer in case of a positive decision.

For product replacements, the customer will be shipped a new packet of the same product. In case the same product is not available, an equivalent product will be shipped after discussion with the customer.

GRUHAPRIYA will usually process refunds within 4-5 business days after a refund request is approved. The request is then passed on to our Payment Gateway partner; they have advised it takes them 10-12 business days to process the refund.